Resume of:                         


				Mark R. Epstein

        16 Wheeler Lane
        Natick, MA  01760                       Compuserve:  70760,3454
        (508) 653-1055             Internet:  70760.3454@compuserve.com


GENERAL        Novell Certified Netware Engineer.
SUMMARY        3 years experience managing systems support department
               of downtown Boston VAR.  Led company from its origins in typewriter
               sales and service to current status as a Novell Gold Reseller and an
               Artisoft Five-Star Dealer.

COMPUTER       Hardware:      AST;  Compaq;  DEC;  IBM;  Hewlett Packard;
SKILLS                        Okidata;  Apple.


               Operating      DOS 3.x - 6.0; DR DOS 6.0;  OS/2 2.0; Novell Netware
               Systems:       2.x, 3.x, & 4.0;  Artisoft Lantastic 3.x - 5.0; 3COM  3+
                              Open;  MS Windows 3.x;  MS Windows NT.

               Protocols/     Ethernet;  Arcnet;  Token-Ring;  IPX;  Netbios;  TCP/IP;
               Topologies:    Appletalk;  Localtalk.

               Major          Wordperfect 5.1;  Wordperfect for Windows 5.2; Lotus123
               Applications:  2.x - 3.x ; Lotus 123 Release 4; MS Excel 4.0; MS Word
                              for DOS 4.x - 5.x;  MS Word for Windows 2.0; Quattro Pro
                              for Windows;  Ami Pro 2.x - 3.x; Futurus Team for DOS and
                              Windows;  Wordperfect Office 3.x - 4.x;  Paradox 3.x - 4.x;
                              Paradox for Windows;  Alpha Four 2.x;  Great Plains
                              Accounting 6.0;  Computax; in addition to various applications
                              providing asynchronous communications and LAN fax services.

EXPERIENCE     Standard Business Systems, Inc. - Boston. MA
               Manager of Technical Services
5/90 to
Present        Developed and implemented plan to transform small typewriter sales
               and service company with large client base into a premier systems VAR,
               specializing in LAN installation and support.  Responsible for all
               network related sales and client support, an in-house product
               laboratory, and ongoing product development.  Direct responsibility for
               departmental P&L.


               Marsco Concepts, Inc. - Watertown, MA
               Owner/Operator
12/86 to
5/90           Operated small retail clothing franchise in a major mall location.


               Sonesta International Hotels, Corp. - Cambridge, MA
               Front Office Manager
12/84 to
12/86          Responsible for the operation of the front desk and reservations
               office at a property of 400+ rooms.  Introduced incentive based upselling
               program which resulted in increased occupancy, and raised the average room
               rate more than ten percent.

               Hilton Inn at Natick - Natick, MA
               Front Office Manager
8/82 to
12/84          Began at the Hilton as a Front Desk Clerk and was promoted after nine
               months to Front Office Manager.  Managed front desk and reservations
               office staff of twenty-six.

EDUCATION

1979-1981      University of Colorado - Boulder, CO
               Major:  English

1982           Hokkaido University -  Sapporo, Japan
               Summer Session.  Three months intensive study of Japanese language
               and culture.

1992           Novell Certified Netware Engineer #6002704